Frequently Asked Questions

Questions About Working with MTN Design Co.

  • It all really depends. Most full website designs take 6-8 weeks from start to launch. Website refreshes typically take 4-6 weeks. The timeline depends on the scope of the project and how quickly you can provide feedback. We'll create a realistic timeline during your consultation. I always do my best to meet your timeline needs.

  • Yes! We love doing SEO and watching therapist practices succeed. We have several SEO support options available, which are included in some of our website design packages. We also offer VIP Days for SEO that include on-page, off-page, and technical SEO that is customized specifically for mental health businesses.

  • Yes, we want to make your private or group practice design and digital marketing needs as financially accessible as possible. To book a project date, a 50% deposit is required. Depending on the type of project, payments are then broken up into installments prior to the kickoff date.

  • Generally, yes. Many clients start with rough drafts or even just an outline. I offer basic copyediting as part of all the design packages, and full copywriting is available as an add-on.

    We'll work together to shape your content into something polished and professional. In order to start the design, all writing content needs to be mostly finalized so we can creatively build out your pages.

  • While I have Wordpress skills and knowledge, I do not offer Wordpress site creation or extra page development. There are many reasons why, and the main one is that Wordpress requires constant maintenance and updates that will cost you money, unnecessarily. I aim to keep your costs low in the long-term. I do offer monthly maintenance packages and small updates to already existing Wordpress sites.

  • Yes. If you’re looking for a custom text-based logo for your private or group practice, I’d be happy to chat. I also offer mental health practice branding services, which include custom color palettes and typography packs to make your therapy practice look like a million bucks.

  • For rush projects, I offer VIP Days. These are therapy practice website design and digital marketing intensives where you book me as your personal marketing person for a full day. We can accomplish a LOT in one day. Think: full custom landing page, therapy practice SEO (on-page, off-page, & technical), website redesign, and so much more. Reach out so we can talk about availability and options.

    Sorry, I don’t offer rush options for custom website design. I usually have a waitlist of projects and this would push other folks behind in the queue.

  • Absolutely! I create sites that are easy to maintain. You'll be able to update text, swap images, and make basic changes. If you’re interested in DIY after launch, I offer training consultations so you can learn how to do it on your own. I also offer ongoing maintenance packages if you'd rather not deal with it.

  • If you’re looking for A La Carte Services, it’s often possible to fit you in within a week or two. Smaller projects are easier to squeeze into my schedule.

    If you’re looking for a fully- or re-designed website, probably not. I only book 1 large project per month so I have limited availability. I’m happy to get you on the waitlist and offer a realistic timeline to start your project.

  • No! I want you to have full control of your website after launch. I’m happy to support with updates and maintenance, but when we work together you have full control of your website, domain, and hosting post-launch.

  • If you're a healthcare provider, HIPAA compliance is federal law, not optional. Fines range from $100 to $50,000 per violation, potentially reaching $1.5 million annually. But it's not just about penalties. Even a simple contact form where someone mentions their diagnosis becomes protected health information (PHI) that needs safeguarding.

    Without encrypted forms, SSL certificates, and proper privacy policies, you risk breaches that could rupture client trust and be a federal offense. The good news is that compliance is straightforward with the right setup. I’m here to support you through encrypted contact forms, secure hosting, and compliant scheduling systems.

  • When potential clients find your therapy website, you have about 3 seconds before they decide to stay or leave. If your homepage doesn't immediately speak to their specific struggle, or if it looks generic and templated, they'll hit the back button and try the next therapist on their list.

    High-converting therapy websites do a few things really well: they talk directly to the visitor's pain point right away ("I help anxious perfectionists who can't stop catastrophizing" vs. vague "I treat anxiety"). They build trust through professional photos of YOU (not stock images), clear credentials, and transparent pricing. They make it ridiculously easy to take the next step with schedule buttons on every page and HIPAA-compliant forms that feel secure. And, they work beautifully on phones, load fast, and don't overwhelm anxious visitors with complicated navigation.

    The difference between a website that converts and one that doesn't often comes down to trust. Does this person understand my problem? Will they judge me? Can I afford this? Do they have the skills to help me? Is my privacy protected? Your website needs to answer these questions before someone even reads a full paragraph.

Therapy Website Design Industry FAQ

  • Therapy website costs vary based on complexity and features. On average, a basic 5-page therapy website typically costs $2,500-4,000, while comprehensive group therapy practice websites with advanced features range from $4,500-$10,000+. Professional design ensures HIPAA compliance, conversion optimization, and trust building that actually brings in clients.

  • A professional therapy website typically pays for itself within 2-6 months. If a $3,000 website brings in just 2-3 new clients in 1 month, who each complete 10 weekly sessions at $150/session, that's $3,000-$4,500 in revenue. This means, you’re breaking even in about 2.5-3 months!

    Most well-optimized therapy websites generate 5-15 inquiries per month, resulting in 12-48 new clients annually and $18,000-$72,000 in revenue. That's a 450-1,800% ROI in year one, with continued returns for years after.

  • HIPAA-compliant therapy websites require: (1) SSL certificate (https://), (2) Encrypted contact forms, (3) Privacy policy and Terms of Service addressing how information is used, (4) Secure third-party integrations, (5) Regular security updates, (6) Strong password policies.

    In Colorado, mental health professional must also comply with Colorado Mental Health Practice Act regulations. Standard website builders like Wix or WordPress aren't automatically HIPAA-compliant without proper configuration.

  • Yes! Research consistently shows that online presence is critical for therapists to stand out and build trust in today's over saturated mental health marketplace.

    Client Search Behavior: A study published in the Journal of Medical Internet Research found that 80% of therapy clients who researched therapists did so online, with Google being the most common method. The most used sources were search engines like Google (80%), therapists' professional websites (43.5%), and physician review sites (36.4%) .

    Impact on Therapist Selection: Research shows that 36.5% of clients found online information about their therapist helpful for the therapeutic process . Clients reported that reading positive information about therapists online increased their sense of security and confidence in their choice.

    In a survey of 2,000 adults, researchers found that the average American sees three therapists before finding their perfect match, with 72% reporting that searching for the right therapist feels overwhelming.

    Your professional website helps potential clients determine fit before the first session.

    Colorado-Specific Considerations: Colorado has over 14,000 licensed mental health professionals competing for visibility! Without a professional website, you're invisible. Research shows people use specific searches when they're ready to start therapy, with "therapist near me" being 3,421% more popular than "therapy near me".

    Bottom Line: Psychology Today listings provide directory visibility, but they don't replace a professional website where you control your brand, showcase your unique approach, and convert visitors into clients. In Colorado's competitive therapy market, a professional website isn't optional. It's essential for practice success.

    Sources: -

    Eichenberg, C., & Sawyer, A. (2016). Do Patients Look Up Their Therapists Online? An Exploratory Study Among Patients in Psychotherapy. Journal of Medical Internet Research, 18(6), e168.

    Goodman Creatives. (2024). Therapist Marketing SEO Analysis: Keyword research data from ahrefs, September 2015 - March 2024.

    StudyFinds. (2022). Average person goes through 3 therapists before finding 'the one'.

  • When potential clients find your therapy website, you have about 3 seconds before they decide to stay or leave. If your homepage doesn't immediately speak to their specific needs, or if it looks generic and templated, they'll hit the back button and try the next therapist on their list.

    High-converting therapy websites do a few things really well: They talk directly to the visitor's pain point right away ("I help anxious perfectionists who can't stop catastrophizing" vs. vague "I treat anxiety"). They build trust through professional photos of YOU, clear credentials, and transparent pricing. They make it ridiculously easy to take the next step with schedule buttons on every page and HIPAA-compliant forms that feel secure.

    And they work beautifully on phones, load fast, and don't overwhelm anxious visitors with complicated navigation or jarring color palettes.

    The difference between a website that converts and one that doesn't often comes down to trust. Your website needs to convey trust before someone even reads a full paragraph.

  • As a Psychologist who's designed therapy websites for over 10 years, I've found that what SHOULD be on your site differs from what most designers include.

    Yes, you need the basics (About, Services, Contact), but the real difference is HOW you present them. Your website needs to have trauma-informed design so your visitors feel calm and comfortable. Your website needs psychology-informed images that speak to your ideal clients, not stock photos of people meditating. And your contact form needs to be safe and secure through HIPAA compliance.

    I can’t tell you how many times I’ve seen a gorgeous website developed by a designer with zero knowledge of HIPAA compliance. I cringe every time I see a non-HIPAA compliant contact form because I know it’s flying through multiple unprotected cloud servers until it reaches your inbox.

    Colorado therapists especially need local SEO elements that generic templates miss entirely.

  • This really depends on your needs and who you ask. Every platform has it’s benefits and drawbacks. Many people will say that Wordpress is the best for SEO. While that may be technically true, when developers say that they are referring to very large companies who can pay $1000+/mo for very technical SEO services. The drawbacks are that Wordpress is very complex, requires constant monthly maintenance by a tech person due to regular updates and security monitoring. For therapists, this isn’t cost effective or necessary as mental health practices will never use or need the level of technical SEO that makes Wordpress the front runner for large corporations.

    SEO functionality on other platforms performs just fine for solo and group practices who have a budget to maintain.

    In my opinion, Squarespace is the best platform for most therapy practices, balancing professional design, ease of use, HIPAA compliance capabilities, and cost. Wix is also affordable but harder to make truly professional looking.